FAQs

When will my order arrive?

Every Pump Bear item is made-to-order:

  • Production: 5–7 business days (personalized items add 1–2 days)
  • Shipping: 8–10 business days
  • Total: 13–17 business days from order date

Standard shipping $5.99. FREE shipping on orders over $150.

What sizes do you offer?

Unisex US sizing for all apparel:

  • Hoodies, Polo Shirts, Hawaii Shirts: S, M, L, XL, 2XL, 3XL, 4XL, 5XL
  • Jackets (Bomber & Leather): S, M, L, XL, 2XL, 3XL

Click the Size Guide link above the size selector for detailed measurements + our Find My Size tool.

How do I find my perfect size?

Two easy ways:

  1. Find My Size tool (above the size chart) — enter your height and weight, get an instant recommendation.
  2. Size chart — measure a shirt you already love and match the dimensions.

When in doubt, go up a size for a relaxed veteran-style fit.

Can I personalize my product?

Yes — and it's FREE. Products tagged "Personalize" let you add:

  • Your name
  • Rank or branch
  • Service years
  • Custom text (up to 100 characters)

Look for the "Personalize" input field on the product page. Personalized orders take 1–2 extra days to produce.

What is your return policy?

30-day returns from the day you receive your order.

  • Item must be unworn, with tags, in original packaging
  • Customer covers return shipping unless the item arrived damaged or defective
  • Personalized items are only returnable if defective (custom-made just for you)

Email contact@pumpbear.com to start a return.

How do I care for my Pump Bear apparel?

To keep your gear looking sharp for years:

  • Wash: Cold water, inside out, with similar colors
  • Dry: Tumble dry low or hang dry (preferred to preserve print)
  • Iron: Inside out only — never iron directly on the print
  • Avoid: Bleach, fabric softener, dry cleaning

Treated right, your Pump Bear apparel will hold its color and print through hundreds of washes.

Still have questions?

Email us at contact@pumpbear.com — we honor every customer like we honor every veteran. Most questions answered within 24 hours.

Free shipping and returns