FAQs

When will my flag arrive?

Every Pump Bear flag is made-to-order:

  • Production: 5–7 business days (personalized flags add 1–2 days)
  • Shipping: 8–10 business days
  • Total: 13–17 business days from order date

Standard shipping $5.99. FREE shipping on orders over $150.

What sizes are available?

Three standard sizes:

  • Standard: 3 ft × 5 ft (36 × 60 in) — most homes, garages, indoor display
  • Large: 4 ft × 6 ft (48 × 72 in) — residential flagpoles, large walls
  • Extra Large: 5 ft × 8 ft (60 × 96 in) — commercial flagpoles, ceremonial use

If unsure, 3 ft × 5 ft works for most situations.

What material is used?

Premium weather-resistant polyester with vivid double-sided print and reinforced stitching. Two brass grommets included for hanging or flagpole attachment. Built to handle outdoor display in normal weather.

Can I personalize my flag?

Yes — and it is FREE on flags tagged "Personalize". You can add:

  • Name (veteran or family name)
  • Rank or service branch
  • Service years
  • Custom dedication or memorial text

Look for the "Personalize" input field on the product page. Personalized flags add 1–2 days to production.

How do I care for my flag?

To keep your flag looking sharp:

  • Take down in severe weather (high winds, heavy snow) to extend life
  • Hand wash with mild soap, air dry — never bleach or machine dry
  • Store properly: fold when not in use, avoid prolonged direct sunlight
  • Inspect regularly for fraying at the fly end (the unattached edge)
What is your return policy?

30-day returns from the day you receive your order.

  • Item must be unused, in original packaging
  • Customer covers return shipping unless the item arrived damaged or defective
  • Personalized flags are only returnable if defective (custom-made just for you)

Email contact@pumpbear.com to start a return.

Still have questions?

Email us at contact@pumpbear.com — we honor every customer like we honor every veteran. Most questions answered within 24 hours.

Free shipping and returns