FAQs
Last updated
Before you order
How much is shipping?
Standard tracked shipping is $5.99 per order, and free on orders of $95 or more. You'll see the exact amount in your cart before you pay.
How long will my order take?
Everything is made to order: 5–8 business days to produce (personalized items 1–2 days more), then 7–10 business days to ship. Most orders arrive in 3–4 weeks. Details: Shipping Policy.
Where do you ship?
Anywhere in the United States, including PO boxes. We can't ship to APO/FPO military addresses.
Is express shipping available?
Not yet — every order ships with the same tracked standard service.
How do I pick my size?
Each product page has a size chart in inches. Our fit runs slightly small, so size up if you're between sizes — or email us your height and weight and we'll recommend one.
Can I ship one order to several addresses?
No — please place a separate order for each address.
How do promo codes work?
Enter the code at checkout. One code per order, and codes can't be added after the order is placed.
What payment methods do you accept?
Visa, Mastercard, American Express, JCB and PayPal. Your card is charged when the order is placed.
After you order
How do I track my package?
Use the tracking link in your shipping email, or the Order tracking page with your order number and email. If you have an account, your orders are under My account.
My tracking hasn't moved — what now?
Tracking can take 24–48 hours to show the first scan. If there's no movement for 10 business days, email us and we'll sort it out with the carrier — a lost package is re-shipped free.
Can I change or cancel my order?
Yes, within 6 hours of ordering — contact us. After that it's in production.
Something's wrong with my item.
Damaged, misprinted, wrong item or wrong personalization: email a photo to contact@pumpbear.com within 30 days of delivery and we'll send a free replacement or refund. See Returns & Refunds.
I didn't get a confirmation email.
Check spam/promotions, then contact us with the email you used — we'll resend it.
There's a charge I don't recognize.
The charge on your card statement includes PUMPBEAR. If you still don't recognize it, email us before contacting your bank and we'll look it up.
Your data
Is my information safe?
Payments are processed by Stripe and PayPal over encrypted connections — we never see or store your full card number. See our Privacy Policy.
