Returns & Refunds

Each PumpBear item is printed just for you, so our policy is built around one promise: if something is wrong with your order, we make it right.

We replace or refund — free — when

• the item arrives damaged, defective or misprinted;
• you received the wrong item, size or color (not what you ordered);
• your personalization is different from what you entered;
• the package is lost in transit (see the Shipping Policy).

How: email contact@pumpbear.com within 30 days of delivery with your order number and a photo of the issue (and of the label/tag for wrong-size claims). No need to send the item back unless we ask. We ship a free replacement, or refund you to the original payment method if a replacement isn't possible or you prefer a refund.

What we can't take back

Because every item is made to order, we can't accept returns or exchanges for:

• ordering the wrong size, or a change of mind;
• personalization typed incorrectly at checkout;
• normal wear, washing damage, or slight color differences between your screen and the printed item.

Not sure about size? Check the size chart on the product page, or email us your height and weight before you order — we'll recommend a size. Our fit runs slightly small; size up if you're between sizes.

Cancel or change an order

You can cancel or change size, color, personalization or address within 6 hours of ordering — use the Contact form or reply to your order email. After that your item goes into production and can't be changed or canceled.

Refund timing

Approved refunds go back to your original payment method within 2 business days. Your bank can take 5–10 business days to show it. Discounted and sale items are covered by this policy the same as full-price items.

Questions? contact@pumpbear.com